Clothing Hub

Frequently Asked Questions

What payment methods do you accept?

We accept Visa, Mastercard, and American Express. All prices are shown in Australian Dollars (AUD). See our Payment Policy for details.

Where do you ship?

We currently ship within Australia only. International shipping isn't available yet, but we hope to offer it in the future. Full details are on our Shipping Policy page.

How long will my order take to arrive?

Orders take 1–2 business days to process and a further 3–7 business days in transit with Australia Post, for a total estimated delivery of 4–9 business days. You can follow your order on our Track Your Order page.

Is there a daily order cut-off time?

Yes — our daily order cut-off is 2:00 PM ACST, Monday to Friday. Orders placed before this time begin processing the same business day. Orders placed after 2:00 PM, or on a day we're closed, are processed on the next available business day.

Can I return an item?

Yes. Eligible items can be returned within 30 days of delivery for a full refund, with no restocking fee, as long as they're unworn and in original condition with tags attached. See our Return & Refund Policy for the full process.

Can I exchange an item for a different size?

We don't offer exchanges at this time. Please return your item for a refund and place a new order for the size or item you'd prefer.

When will I get my refund?

Once we've received and inspected your returned item, we'll issue your refund to your original payment method within 10 business days.

How can I get in touch?

Live chat is available 24/7, or you can email support@clothinghub.shop during our support hours: Monday to Friday, 9:00 AM to 5:00 PM ACST. Full details are on our Contact page.

Get In Touch

Can't find your answer? Reach us at support@clothinghub.shop