Here's exactly how and when your order will reach you. For returns, see our Return & Refund Policy.

Where We Ship

We currently ship to addresses within Australia only. International shipping is not offered at this time, but we plan to expand in future and will update this policy when we do.

Our Carrier

Orders are shipped with Australia Post. The specific carrier used may vary depending on the shipment and your delivery destination, and we may introduce additional carriers in the future.

Order Cut-Off Time

Orders placed before 2:00 PM Central Australia Time (ACST), Monday to Friday, begin processing the same business day. Orders placed after 2:00 PM, or on a day we're closed, are processed on the next available business day.

How Long Delivery Takes

Processing time	1–2 business days
Carrier transit time	3–7 business days
Total estimated delivery	4–9 business days

Processing time is how long it takes us to prepare and pack your order before it's handed to the carrier. Transit time is how long the carrier then takes to deliver it. Together, these make up your total estimated delivery window of 4–9 business days from the time your order is placed.

Tracking Your Order

Once your order has shipped, you'll receive a confirmation email with a tracking number so you can follow its progress. You can also check your order status any time on our Track Your Order page.

Delays

Occasionally, delivery may take longer than estimated due to weather, peak periods, or events outside the carrier's control. We appreciate your patience if this happens.